Puremessage not updating
I tried to clear out the temp files and reinstalling Sophos and getting the same error. I tried to clear out the temp files and reinstalling Sophos and getting the same error. Everything looked great until I tried another update, and got the same error.
I looked in the IBM Big Fix and found a Sophos repair app, so I ran it.
Typically Sophos automatic updates fail due to multiple reasons which include connectivity or wrong credentials.
You will likely to see one of the following errors during Sophos automatic updates.
The utility is within the following folder:- \smtpdumper Click start, run, cmd, type the following (the location may differ depending on your machine configuration): c:\smtpdumper Under C:\smtpdumper, type each line below, followed by the enter key cscript /remove 1 On Arrival Savex Transport cscript /remove 1 On Post Categorize Savex Transport cscript /remove 1 On Inbound Command “Savex Transport HELO” cscript /remove 1 On Inbound Command “Savex Transport EHLO” 8.
Download, save and install the Microsoft Windows Installer Clean Up Utility: Open C:\Windows\Tasks and delete any Sophos-Pure Message-* tasks.
Things didn't look any better, so I called the GSC again.